Innovation

Follow this topic +

Innovation Customer Experience Design Innovation Change Managment Corporate Culture Customer-Centricity Evolution of Business Models Leadership Organizational Evolution Relationship-Centricity Transformation Relationship Management Loyalty General Business

See All

Sort by:

Buy & Feel. Aromamedia for CRE

Interested in finding out more about the latest trends in marketing? Shannon Quilty outlines the role of neuromarketing and experiential marketing in shopping centers and on their websites today.

Digital Transformation: In this Global, Digital World We All Must Learn to Work Together!

PLUS magazine talked about many topics with Michael Ruckman, Founder and President of Senteo, a boutique consultancy with an impressive track record in business transformation.

Experiential Innovation for Bankers

Does a good customer experience guarantee a strong customer relationship? This article explains how positive and fulfilling experiences can be utilized to develop mutually beneficial relationships.

Voice On Demand Retail Podcast: Part 2 – The three faces of Digital for Retailers

Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.

Voice On Demand Retail Podcast: Part 2 – The three faces of Digital for Retailers

Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.

Voice On Demand Retail Podcast: Part 1 – Customer Experience & Journeys

Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.

Voice On Demand Retail Podcast: Contacts, Experiences and Journeys: What customers really want

Michael Ruckman, President & CEO of Senteo talks about Customer Contacts, Experiences, and Journeys in this fast moving presentation from the MECS+R Congress in 2021 in Dubai.

Michael Ruckman Talks about Customer-Centric Business Models

What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…

Interview With Michael Ruckman for the 2018 Customer Day Conference

What major trends will impact customer experiences in the next 3-5 years? In the article Michael Ruckman discusses the strengths and limitations of technology in improving customer experiences.

Interview With Michael Ruckman for the 2018 Customer Day Conference

What major trends will impact customer experiences in the next 3-5 years? In the article Michael Ruckman discusses the strengths and limitations of technology in improving customer experiences.

Explanation of What UX, CX and LX is and the Difference Between CEM & CXO

This quick 5-minute video explains the difference between User Experience, Customer Experience and Life Experience, provides examples of each and explains the difference between CEM and CXO.

Welcome to the Experience Economy – Joe Pine

Why is it that the goofy-looking gumball machine revolutionized its industry? Follow the link to see Joe Pine explain the principles of the experience economy and the value it provides.

Customer-Oriented Analytics: How to Show The CEO that Customer-Centric Models are More Profitable?

In this short video, Michael Ruckman explains how customer-oriented analytics can be used to demonstrate to sceptics the value and increased revenue and profits that customer-centric business models bring.