News

Overview of Senteo Customer Experience Index (CEI) survey results for the Armenian banking industry in 2023 from Senteo Senior Partner Alexey Veretenov.

The Customer Experience Index assesses banks based on five critical elements shaping customers' first in-person contact: Brand, Communications, Environment, Offering, and Culture. Discover the TOP 3 Banks for each key element.

In 2023 Senteo embarked on a significant mission to survey five countries: Armenia, Azerbaijan, Kazakhstan, Uzbekistan, and Kyrgyzstan. After four quarters of research, we're excited to share the summary.

Discover key insights from an exclusive Senteo Customer Experience Index (CEI) presentation in Uzbekistan.

Senteo launching monthly Customer Experience Index (CEI) Measurements in Almaty, Bishkek, and Yerevan! Unlock competitive advantages with expert insights.

At the 4Future Banking conference in Yerevan, Aleksey Veretenov, a senior partner at Senteo Inc, discussed transitioning to customer-centricity, integrating life cycle tools, and rethinking customer relationships.

Senteo held the CEI presentation in Almaty, unveiling bank ratings after conducting an impactful study. Explore how our methodology empowers banks.

For the last six months, we mystery shopped 70 banks in Almaty, Tashkent, Bishkek, and Dushanbe to complete the latest version of the Senteo Customer Experience Index (CEI) to measure the quality of first visit customer experiences in the banking industry.

On November 15-16 this year, the International Hotel Tashkent hosts the International PLUS-Forum “Retail Central Asia”, dedicated to the current state and prospects for the development of e-commerce and the retail industry in Uzbekistan and Central Asian countries.

Global trends – what is important to know about customer needs, preferences, and behavior right now!