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The Science of Timing With Dan Pink
Timing is everything – but how much do we know about timing itself? Bestselling author and voice of the RSA’s own sensational 16 million-viewed RSA Animate ‘Drive’, Dan Pink shows that timing is really a science.
Watch Dan Pink, bestselling author, in our latest RSA Spotlight – the edits which take you straight to the heart of the event!
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For any banks interested in customer loyalty, don't miss the launch of our new market research to measure the quality of customer contacts in the banking Industry in Russia. The 2020 Customer Experience Culture Index
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
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