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The Science of Timing With Dan Pink
Timing is everything – but how much do we know about timing itself? Bestselling author and voice of the RSA’s own sensational 16 million-viewed RSA Animate ‘Drive’, Dan Pink shows that timing is really a science.
Watch Dan Pink, bestselling author, in our latest RSA Spotlight – the edits which take you straight to the heart of the event!
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Michael Ruckman, President & CEO of Senteo talks about Customer Contacts, Experiences, and Journeys in this fast moving presentation from the MECS+R Congress in 2021 in Dubai.
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
In a recent episode of the Escaping the Drift podcast, host John Gafford sat down with Michael Ruckman, founder and CEO of Centeo, to explore how artificial intelligence is reshaping business—and why organizational transformation must keep pace.
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