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Joe Pine is Speaking about Customer Experience Index CEI
In this quick video, Joe Pine, author of The Experience Economy, explains the value of Senteo’s Customer Experience Index (CEI) as an indicator for banks. Overview of the Customer Experience Index 2012.
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Emerging as a compelling alternative to traditional banking, neobanks place a strong emphasis on providing swift banking services, responsive customer support, fair fee structures, and user-friendly financial products.
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