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#6. A Crisis is a Great Motivator for Change!
The current social unrest provides great motivation for change, but will we all settle for one small step versus the scope of change that is truly needed. Michael Ruckman and Dr. Mark Tribbitt continue their discussion on current issues with equality and building social harmony.
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Surviving & Thriving with Equality & Social Harmony
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Why do customer relationships really matter? Michael Ruckman explains the fundamentals of healthy customer relationships and why they are important to businesses. The Relationship-Centric Bank
Michael Ruckman, President & CEO of Senteo talks about Customer Contacts, Experiences, and Journeys in this fast moving presentation from the MECS+R Congress in 2021 in Dubai.
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.
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