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#5. Fear of Losing Your Life has a Powerful Effect on Behavior!
Can you trust that your environment will be fair and just? Fear that the environment will not treat you fairly can create irrational behavior. Michael Ruckman and Dr. Mark Tribbitt continue their discussion on current issues with equality and building social harmony.
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Surviving & Thriving with Equality & Social Harmony
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Do businesses lack the intelligence to effectively manage customer relationships? This article explores the various forms of intelligence that businesses must develop in order to better serve this goal.
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.
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