How Employees Influence Customer Experience

Michael Ruckman answers all these questions in the interview at the Cyber HR Forum.
How employees influence customer experience?
How does transition from client-centric to relationship-centric model happen in businesses?
Are there enough leaders in organization? Where will we look for them?
Michael Ruckman answers all these question in the interview at the Cyber HR Forum.
English subtitles are available in settings to the video.

04/27/23
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