Home > Videos > Customer Experience > Is It Possible to Become a Client-Centric Business Right Away?

Is It Possible to Become a Client-Centric Business Right Away?

https://youtu.be/5E3Ltikump0

Having trouble being customer-centric? Unfortunately, there’s no quick fix. In fact, there are 438 components of change in the evolution from product-centric to customer-centric businesses, and many of them are foundational for future levels of business maturity.

See All
04/27/23
add to your list
views 2411
comments0
#
#
#
#
#
#
#
Be the first to watch new videos.
Subscribe and stay up to date with new videos!

    Leave a Reply

    See content on this topic
    What Customers Really Want?
    Banks have long struggled to adequately match customer expectations. So how can banks give customers what they really want? Michael Ruckman explains how to build and maintain real relationships.
    Real Loyalty Has No Expiration Date
    In light of a global trend towards digitalization and online services, Tom Mouhsian explains why physical bank branches are far from an anachronism in a digital world. Explains Why Real Loyalty Has No Expiration Date
    Voice On Demand Retail Podcast: Contacts, Experiences and Journeys: What customers really want
    Voice On Demand Retail Podcast: Contacts, Experiences and Journeys: What customers really want
    Michael Ruckman, President & CEO of Senteo talks about Customer Contacts, Experiences, and Journeys in this fast moving presentation from the MECS+R Congress in 2021 in Dubai.
    Michael Ruckman Talks about Customer-Centric Business Models
    Michael Ruckman Talks about Customer-Centric Business Models
    What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
    Senteo Rating
    Authenticity: What Consumers Really Want
    Authenticity: What Consumers Really Want
    Senteo Rating
    Inside The Mind of the Shopper: The Science of Retailing
    Inside The Mind of the Shopper: The Science of Retailing
    Senteo Rating
    Great by Choice
    Great by Choice
    Senteo Rating
    The Shape of Engagement: The Art of Building Enduring Connections With Your Customers, Employees and Communities
    The Shape of Engagement: The Art of Building Enduring Connections With Your Customers, Employees and Communities
    Senteo Rating
    Outliers
    Outliers
    Build a Tower, Build a Team
    Build a Tower, Build a Team
    Tom Wujec from Autodesk presents some surprisingly deep research into the “marshmallow problem” — a simple team-building exercise that involves dry spaghetti, one yard of tape and a marshmallow.
    How to Build a Business That Lasts 100 Years
    How to Build a Business That Lasts 100 Years
    Join strategist Martin Reeves as he explains how executives can apply six principles from living organisms to build resilient businesses that flourish in the face of change.
    Related Videos
    What is Relationship-Centricity?
    What is Relationship-Centricity?
    This short video explains what relationship-centricity is and how it is different from customer-centricity. Follow the link to see how companies can extract value from their relationships with
    Frontline Trainings
    Front Line Sales Training & Development

    Sales training for front line along with basic development and coaching principles for line management.

    Learn More
    Master Class
    Workshop
    Experiential Branding & Communications – Improving Brand Integration Through Emotional Engagement

    Understanding branding and communications from the standpoint of emotional engagement and building relevant and meaningful dialogue with customers.

    Learn More
    Master Class
    Workshop
    Designing Experiential Customer Environments (Physical & Digital)

    This course covers a complete view of customer touch points (both physical and virtual) and a unique model for standardizing and managing customer contact models across channels including approaches for customer feedback, quality management, and migration.

    Learn More
    Management Trainings
    Experiential Innovation & Relationship-Centric Business Design

    Understand how the innovation process changes moving from functionality and channel design to a process focused on creating value for customers.

    Learn More
    New
    Online Course
    Understanding Brand & Communications

    Experiential Branding & Communications – Improving Brand Integration Through Emotional Engagement​.

    Learn More
    Online Course
    Understanding Customer Touch Points

    This course covers a complete view of customer touch points (both physical and virtual) and a unique model for standardizing and managing customer contact models across channels.

    Learn More
    Master Class
    Workshop
    Using Customer-Oriented Analytics & Behavioral Scenarios to Improve Business Performance

    Understand the value of a customer-oriented analytics package and how behavioral scenarios can be used to improve profitability through influencing behavior and usage.

    Learn More
    Master Class
    Workshop
    Understanding Game Dynamics & Applying Gamification to Drive Customer / Employee Engagement & Loyalty

    To understand the principles of game dynamics and learn how to effectively use the elements of gamification in business: to involve customers, employees and contractors in the process.​

    Learn More
    Master Class
    Workshop
    Evolution of CRM Systems – Relationship Management & Influencing Customer Behavior

    Understand the components and features in a complex Customer Relationship Management system (infrastructure, architecture, functionality, etc.) and the uses and benefits for both the business and the customer.

    Learn More
    Master Class
    Workshop
    Designing & Managing Effective Relationship Management Processes

    Understanding the range and function of different relationship management processes used to build customer engagement models and manage the quality of customer relationships.​

    Learn More
    Management Trainings
    Experiential Innovation & Relationship-Centric Business Design

    Understand how the innovation process changes moving from functionality and channel design to a process focused on creating value for customers.

    Learn More
    Management Trainings
    Leadership & Corporate Culture Development

    Understanding the drivers and mechanics of corporate culture will help any management to design and develop an organizational culture for success and growth.

    Learn More
    Explanation of What UX, CX and LX is and the Difference Between CEM & CXO
    Explanation of What UX, CX and LX is and the Difference Between CEM & CXO
    This quick 5-minute video explains the difference between User Experience, Customer Experience and Life Experience, provides examples of each and explains the difference between CEM and CXO.