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Leadership Imperatives & a New Cultural Model (Module 5 of 14)
Is fear driving the behavior of your team? Are businesses sacrificing people to save profitability? Where are the good leaders, and how should they guide their teams in times of crisis? Michael and Marcus continue the discussion. Please share, leave comments, ask questions, etc.
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14 Modules of Surviving & Thriving in a Post-Coronavirus World with Marcus Guest
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PLUS magazine talked about many topics with Michael Ruckman, Founder and President of Senteo, a boutique consultancy with an impressive track record in business transformation.
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
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