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Leadership Imperatives & a New Cultural Model (Module 5 of 14)
Is fear driving the behavior of your team? Are businesses sacrificing people to save profitability? Where are the good leaders, and how should they guide their teams in times of crisis? Michael and Marcus continue the discussion. Please share, leave comments, ask questions, etc.
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14 Modules of Surviving & Thriving in a Post-Coronavirus World with Marcus Guest
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For any banks interested in customer loyalty, don't miss the launch of our new market research to measure the quality of customer contacts in the banking Industry in Russia. The 2020 Customer Experience Culture Index
Miroslav Boublik examines three aspects of bank operating models - the organization of operations, the approach to business, and the management model, alongside the specifics of the Russian market.
Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.
In a recent episode of the Escaping the Drift podcast, host John Gafford sat down with Michael Ruckman, founder and CEO of Centeo, to explore how artificial intelligence is reshaping business—and why organizational transformation must keep pace.
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