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Surviving & Thriving in a Post-Coronavirus World (Module 1 of 14)
Quarantine got you thinking?
How will the world change as a result of the COVID-19 Pandemic?
How will businesses change? Consumer behavior? Communication? Relationships with customers, employees, partners?
Before the lockdown, Marcus Guest and Michael Ruckman managed to film a discussion about the effects of Coronavirus, and how businesses should react. We will post in 14 separate clips over the next weeks. Please let us know your thoughts and feel free to send questions and comments.
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14 Modules of Surviving & Thriving in a Post-Coronavirus World with Marcus Guest
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Do businesses lack the intelligence to effectively manage customer relationships? This article explores the various forms of intelligence that businesses must develop in order to better serve this goal.
Why do customer relationships really matter? Michael Ruckman explains the fundamentals of healthy customer relationships and why they are important to businesses. The Relationship-Centric Bank
Michael Ruckman, President & CEO of Senteo talks about Customer Contacts, Experiences, and Journeys in this fast moving presentation from the MECS+R Congress in 2021 in Dubai.
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
In a recent episode of the Escaping the Drift podcast, host John Gafford sat down with Michael Ruckman, founder and CEO of Centeo, to explore how artificial intelligence is reshaping business—and why organizational transformation must keep pace.
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