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Surviving & Thriving in a Post-Coronavirus World (Module 1 of 14)
Quarantine got you thinking?
How will the world change as a result of the COVID-19 Pandemic?
How will businesses change? Consumer behavior? Communication? Relationships with customers, employees, partners?
Before the lockdown, Marcus Guest and Michael Ruckman managed to film a discussion about the effects of Coronavirus, and how businesses should react. We will post in 14 separate clips over the next weeks. Please let us know your thoughts and feel free to send questions and comments.
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14 Modules of Surviving & Thriving in a Post-Coronavirus World with Marcus Guest
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Miroslav Boublik examines three aspects of bank operating models - the organization of operations, the approach to business, and the management model, alongside the specifics of the Russian market.
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
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