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Mission-Command in the New Normal (Module 3 of 14)
What should leaders be doing now to make sure they are moving in the right direction?
Michael Ruckman and Marcus Guest discuss of the idea of Mission – Command. Set a direction for your organization over the next couple of weeks and make sure everyone understands their role. That gives everyone something to focus on, and the Leader then has time to focus on the next steps after that.
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14 Modules of Surviving & Thriving in a Post-Coronavirus World with Marcus Guest
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Development cycles, customer-centric business models, corporate culture and other topics discussed with the local press during a trip to Kyrgyzstan and a workshop with Bai Tushum Bank in Bishkek.
Michael Ruckman, President & CEO of Senteo talks about Customer Contacts, Experiences, and Journeys in this fast moving presentation from the MECS+R Congress in 2021 in Dubai.
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
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