Voice On Demand Retail Podcast: Part 3 – Leadership in the Retail Market

03/20/23
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Author:Michael Ruckman
Source: The Middle East Council of Shopping Centres & Retailers (MECS+R)

Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.

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    For any banks interested in customer loyalty, don't miss the launch of our new market research to measure the quality of customer contacts in the banking Industry in Russia. The 2020 Customer Experience Culture Index
    We spent a little time exploring the three major areas of digital value creation for retailers, and we found most businesses are not taking full advantage of the opportunities.
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