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#1. Is This a Change Management Issue?
Why do we continue to have problems with equality and social harmony? And why is equality still an issue? Michael Ruckman launches another conversation in the Surviving & Thriving Series with Dr. Mark Tribbitt, Professor of Strategy at the Pepperdyne, Graziadio Business School. Mark has a Ph.D. in Strategic Management, a Masters Degree in Business Administration and a Bachelors Degree in Finance.
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Surviving & Thriving with Equality & Social Harmony
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Michael Ruckman, President & CEO of Senteo talks about Customer Contacts, Experiences, and Journeys in this fast moving presentation from the MECS+R Congress in 2021 in Dubai.
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.
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