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#1. Is This a Change Management Issue?
Why do we continue to have problems with equality and social harmony? And why is equality still an issue? Michael Ruckman launches another conversation in the Surviving & Thriving Series with Dr. Mark Tribbitt, Professor of Strategy at the Pepperdyne, Graziadio Business School. Mark has a Ph.D. in Strategic Management, a Masters Degree in Business Administration and a Bachelors Degree in Finance.
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Surviving & Thriving with Equality & Social Harmony
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What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.
In a recent episode of the Escaping the Drift podcast, host John Gafford sat down with Michael Ruckman, founder and CEO of Centeo, to explore how artificial intelligence is reshaping business—and why organizational transformation must keep pace.
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