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#1. Is This a Change Management Issue?
Why do we continue to have problems with equality and social harmony? And why is equality still an issue? Michael Ruckman launches another conversation in the Surviving & Thriving Series with Dr. Mark Tribbitt, Professor of Strategy at the Pepperdyne, Graziadio Business School. Mark has a Ph.D. in Strategic Management, a Masters Degree in Business Administration and a Bachelors Degree in Finance.
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Surviving & Thriving with Equality & Social Harmony
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For any banks interested in customer loyalty, don't miss the launch of our new market research to measure the quality of customer contacts in the banking Industry in Russia. The 2020 Customer Experience Culture Index
Emerging as a compelling alternative to traditional banking, neobanks place a strong emphasis on providing swift banking services, responsive customer support, fair fee structures, and user-friendly financial products.
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
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