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#4. Equality & Social Harmony Are Issues for Culture, Not Government!
Is equality an issue of values and behavior or an issue of finding the right metric? Clearly, tactics from the business community may work better than the current approach. Michael Ruckman and Dr. Mark Tribbitt continue their discussion on current issues with equality and building social harmony.
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Surviving & Thriving with Equality & Social Harmony
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Miroslav Boublik examines three aspects of bank operating models - the organization of operations, the approach to business, and the management model, alongside the specifics of the Russian market.
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
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