Home > Videos > Customer Experience > #4. Explanation of What UX, CX and LX is and the Difference Between CEM & CXO

#4. Explanation of What UX, CX and LX is and the Difference Between CEM & CXO

https://youtu.be/lhq8AXBUKPI

Just 5 minutes to understand UX, CX, and LX with examples of UJM, CJM, and LJM. Michael explains these items in a clear and simple format and explains the difference between CEM and the true function of a CXO.

See All
04/27/23
add to your list
views 10318
comments0
#
#
#
#
#
#
Be the first to watch new videos.
Subscribe and stay up to date with new videos!

    Leave a Reply

    What Do Customers Really Want?
    #1. What Do Customers Really Want?
    #2. Experiential Innovation. Short Version
    #3. Experiential Innovation. Full Version
    #5. Customer Journeys – Creating Value For Customers
    See content on this topic
    The Crisis Experience
    In this paper, written in the wake of the 2008 financial crisis, Michael Ruckman explains why customer-centric business models can and must survive periods of crisis.
    Real Loyalty Has No Expiration Date
    In light of a global trend towards digitalization and online services, Tom Mouhsian explains why physical bank branches are far from an anachronism in a digital world. Explains Why Real Loyalty Has No Expiration Date
    Voice On Demand Retail Podcast: Contacts, Experiences and Journeys: What customers really want
    Voice On Demand Retail Podcast: Contacts, Experiences and Journeys: What customers really want
    Michael Ruckman, President & CEO of Senteo talks about Customer Contacts, Experiences, and Journeys in this fast moving presentation from the MECS+R Congress in 2021 in Dubai.
    Michael Ruckman Talks about Customer-Centric Business Models
    Michael Ruckman Talks about Customer-Centric Business Models
    What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
    Senteo Rating
    CRM at the Speed of Light: Social CRM Strategies, Tools and Techniques for Engaging Your Customers (Fourth Edition)
    CRM at the Speed of Light: Social CRM Strategies, Tools and Techniques for Engaging Your Customers (Fourth Edition)
    Senteo Rating
    The Relationship Economy: Building Stronger Customer Connections in the Digital Age
    The Relationship Economy: Building Stronger Customer Connections in the Digital Age
    Senteo Rating
    The Relationship Economy: Building Stronger Customer Connections in the Digital Age
    The Relationship Economy: Building Stronger Customer Connections in the Digital Age
    Senteo Rating
    Customer Experience Strategy: The Complete Guide From Innovation to Execution
    Customer Experience Strategy: The Complete Guide From Innovation to Execution
    Senteo Rating
    Next Is Now: 5 Steps for Embracing Change—Building a Business that Thrives into the Future
    Next Is Now: 5 Steps for Embracing Change—Building a Business that Thrives into the Future
    How to Build a Business That Lasts 100 Years
    How to Build a Business That Lasts 100 Years
    Join strategist Martin Reeves as he explains how executives can apply six principles from living organisms to build resilient businesses that flourish in the face of change.
    Related Videos
    What is Relationship-Centricity?
    What is Relationship-Centricity?
    This short video explains what relationship-centricity is and how it is different from customer-centricity. Follow the link to see how companies can extract value from their relationships with
    Frontline Trainings
    Front Line Sales Training & Development

    Sales training for front line along with basic development and coaching principles for line management.

    Learn More
    Master Class
    Workshop
    Experiential Branding & Communications – Improving Brand Integration Through Emotional Engagement

    Understanding branding and communications from the standpoint of emotional engagement and building relevant and meaningful dialogue with customers.

    Learn More
    Master Class
    Workshop
    Designing Experiential Customer Environments (Physical & Digital)

    This course covers a complete view of customer touch points (both physical and virtual) and a unique model for standardizing and managing customer contact models across channels including approaches for customer feedback, quality management, and migration.

    Learn More
    Management Trainings
    Experiential Innovation & Relationship-Centric Business Design

    Understand how the innovation process changes moving from functionality and channel design to a process focused on creating value for customers.

    Learn More
    New
    Online Course
    Understanding Brand & Communications

    Experiential Branding & Communications – Improving Brand Integration Through Emotional Engagement​.

    Learn More
    Online Course
    Understanding Customer Touch Points

    This course covers a complete view of customer touch points (both physical and virtual) and a unique model for standardizing and managing customer contact models across channels.

    Learn More
    Master Class
    Workshop
    Using Customer-Oriented Analytics & Behavioral Scenarios to Improve Business Performance

    Understand the value of a customer-oriented analytics package and how behavioral scenarios can be used to improve profitability through influencing behavior and usage.

    Learn More
    Master Class
    Workshop
    Understanding Game Dynamics & Applying Gamification to Drive Customer / Employee Engagement & Loyalty

    To understand the principles of game dynamics and learn how to effectively use the elements of gamification in business: to involve customers, employees and contractors in the process.​

    Learn More
    Master Class
    Workshop
    Evolution of CRM Systems – Relationship Management & Influencing Customer Behavior

    Understand the components and features in a complex Customer Relationship Management system (infrastructure, architecture, functionality, etc.) and the uses and benefits for both the business and the customer.

    Learn More
    Master Class
    Workshop
    Designing & Managing Effective Relationship Management Processes

    Understanding the range and function of different relationship management processes used to build customer engagement models and manage the quality of customer relationships.​

    Learn More
    Management Trainings
    Experiential Innovation & Relationship-Centric Business Design

    Understand how the innovation process changes moving from functionality and channel design to a process focused on creating value for customers.

    Learn More
    Management Trainings
    Leadership & Corporate Culture Development

    Understanding the drivers and mechanics of corporate culture will help any management to design and develop an organizational culture for success and growth.

    Learn More
    Explanation of What UX, CX and LX is and the Difference Between CEM & CXO
    Explanation of What UX, CX and LX is and the Difference Between CEM & CXO
    This quick 5-minute video explains the difference between User Experience, Customer Experience and Life Experience, provides examples of each and explains the difference between CEM and CXO.