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Open Innovations 2020
We did it! We were involved in the largest forum for innovative development in Russia and Eastern Europe organized by the Russian Government. Thank you to Skolkovo, and the coordinators of Open Innovation for inviting Michael Ruckman to present on Leadership in the Digital Age as well as participate in a panel discussion on the effects of COVID-19 on the workforce and changes to the workplace, employee experience, and employee engagement. The main goals of the forum are to popularize global technology brands and thought leaders to form new international relationships and new forms of cooperation.
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For any banks interested in customer loyalty, don't miss the launch of our new market research to measure the quality of customer contacts in the banking Industry in Russia. The 2020 Customer Experience Culture Index
Emerging as a compelling alternative to traditional banking, neobanks place a strong emphasis on providing swift banking services, responsive customer support, fair fee structures, and user-friendly financial products.
Michael Ruckman, President & CEO of Senteo talks about Customer Contacts, Experiences, and Journeys in this fast moving presentation from the MECS+R Congress in 2021 in Dubai.
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