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Open Innovations 2020
We did it! We were involved in the largest forum for innovative development in Russia and Eastern Europe organized by the Russian Government. Thank you to Skolkovo, and the coordinators of Open Innovation for inviting Michael Ruckman to present on Leadership in the Digital Age as well as participate in a panel discussion on the effects of COVID-19 on the workforce and changes to the workplace, employee experience, and employee engagement. The main goals of the forum are to popularize global technology brands and thought leaders to form new international relationships and new forms of cooperation.
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What major trends will impact customer experiences in the next 3-5 years? In the article Michael Ruckman discusses the strengths and limitations of technology in improving customer experiences.
Michael Ruckman, President & CEO of Senteo talks about Customer Contacts, Experiences, and Journeys in this fast moving presentation from the MECS+R Congress in 2021 in Dubai.
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
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