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Surviving & Thriving in a Post-Coronavirus World (Module 1 of 14)
Quarantine got you thinking?
How will the world change as a result of the COVID-19 Pandemic?
How will businesses change? Consumer behavior? Communication? Relationships with customers, employees, partners?
Before the lockdown, Marcus Guest and Michael Ruckman managed to film a discussion about the effects of Coronavirus, and how businesses should react. We will post in 14 separate clips over the next weeks. Please let us know your thoughts and feel free to send questions and comments.
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14 Modules of Surviving & Thriving in a Post-Coronavirus World with Marcus Guest
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Development cycles, customer-centric business models, corporate culture and other topics discussed with the local press during a trip to Kyrgyzstan and a workshop with Bai Tushum Bank in Bishkek.
What major trends will impact customer experiences in the next 3-5 years? In the article Michael Ruckman discusses the strengths and limitations of technology in improving customer experiences.
Michael Ruckman, President & CEO of Senteo talks about Customer Contacts, Experiences, and Journeys in this fast moving presentation from the MECS+R Congress in 2021 in Dubai.
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.
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