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#2. How the Ripple Effect of this Crisis is Wreaking Havoc for All of Us!
Understanding the dynamics of a crisis? It seems most governments understand the effect on economies and businesses. Michael Ruckman and Stuart Lawson discuss the ripple effect of Coronavirus that can be felt across the planet.
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Surviving & Thriving with Crisis Management & Leadership
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Do businesses lack the intelligence to effectively manage customer relationships? This article explores the various forms of intelligence that businesses must develop in order to better serve this goal.
Emerging as a compelling alternative to traditional banking, neobanks place a strong emphasis on providing swift banking services, responsive customer support, fair fee structures, and user-friendly financial products.
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
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