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#2. The Current Approach to Managing Equality Clearly is Not Working!
The big picture of equality and social harmony is getting lost in the management approach. Governments and community leaders could learn from businesses on how to manage the change that is needed. Michael Ruckman and Mark Tribbitt continue their discussion on current issues with equality and implicit bias.
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Surviving & Thriving with Equality & Social Harmony
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What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
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