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#5. What Style of Leadership is Appropriate for Different Situations?
Can you suffer from the leadership style you choose? Great leaders can adjust their style to meet the needs of the situation if they are given the chance. Michael Ruckman and Stuart Lawson continue their discussion on the effects and opportunities created by the current Coronavirus crisis.
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Surviving & Thriving with Crisis Management & Leadership
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Development cycles, customer-centric business models, corporate culture and other topics discussed with the local press during a trip to Kyrgyzstan and a workshop with Bai Tushum Bank in Bishkek.
Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
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In a recent episode of the Escaping the Drift podcast, host John Gafford sat down with Michael Ruckman, founder and CEO of Centeo, to explore how artificial intelligence is reshaping business—and why organizational transformation must keep pace.
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