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#5. What Style of Leadership is Appropriate for Different Situations?
Can you suffer from the leadership style you choose? Great leaders can adjust their style to meet the needs of the situation if they are given the chance. Michael Ruckman and Stuart Lawson continue their discussion on the effects and opportunities created by the current Coronavirus crisis.
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Surviving & Thriving with Crisis Management & Leadership
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PLUS magazine talked about many topics with Michael Ruckman, Founder and President of Senteo, a boutique consultancy with an impressive track record in business transformation.
Michael Ruckman, President & CEO of Senteo talks about Customer Contacts, Experiences, and Journeys in this fast moving presentation from the MECS+R Congress in 2021 in Dubai.
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
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