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Authority and Leadership (Module 10 of 14)
Does authority make a great leader? Absolutely not ! Great leaders are those that are able to inspire and engage people in a particular movement and then guide them to the goal as needed. Michael Ruckman and Marcus Guest continue their discussion on the effects of Coronavirus on business.
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14 Modules of Surviving & Thriving in a Post-Coronavirus World with Marcus Guest
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Miroslav Boublik examines three aspects of bank operating models - the organization of operations, the approach to business, and the management model, alongside the specifics of the Russian market.
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
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