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Russia in a Time of Сrisis (Module 2 of 14)
Why hasn’t Russia become more powerful from the commercial perspective?
What is the power of this country?
Russia has an innovative gene somewhere. People are extremely well educated and resourceful here. How do they behave in crisis situation? Michael Ruckman and Marcus Guest share their ideas with public in the 2nd Module.
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14 Modules of Surviving & Thriving in a Post-Coronavirus World with Marcus Guest
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Do businesses lack the intelligence to effectively manage customer relationships? This article explores the various forms of intelligence that businesses must develop in order to better serve this goal.
Michael Ruckman, President & CEO of Senteo talks about Customer Contacts, Experiences, and Journeys in this fast moving presentation from the MECS+R Congress in 2021 in Dubai.
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
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In a recent episode of the Escaping the Drift podcast, host John Gafford sat down with Michael Ruckman, founder and CEO of Centeo, to explore how artificial intelligence is reshaping business—and why organizational transformation must keep pace.
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