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Using data, social context, and game theory to influence behavior (Module 5)
To maintain employee engagement, leaders in the digital age will use an array of different tools and tactics for motivation, development, and guidance.
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Excerpts from our Course «Leadership in the Digital Age»
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What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
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