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Using data, social context, and game theory to influence behavior (Module 5)
To maintain employee engagement, leaders in the digital age will use an array of different tools and tactics for motivation, development, and guidance.
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Excerpts from our Course «Leadership in the Digital Age»
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Emerging as a compelling alternative to traditional banking, neobanks place a strong emphasis on providing swift banking services, responsive customer support, fair fee structures, and user-friendly financial products.
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.
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