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#6. How Can We Trust that People are Working if We Can’t See Them?
Can productivity actually increase with remote work approaches? Actually, most people seem to be more productive since the lock down. Michael Ruckman and Stuart Lawson continue their discussion on the effects of Coronavirus on business along with some thoughts on leadership.
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Surviving & Thriving with Crisis Management & Leadership
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Development cycles, customer-centric business models, corporate culture and other topics discussed with the local press during a trip to Kyrgyzstan and a workshop with Bai Tushum Bank in Bishkek.
Michael Ruckman, President & CEO of Senteo talks about Customer Contacts, Experiences, and Journeys in this fast moving presentation from the MECS+R Congress in 2021 in Dubai.
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
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