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#1. Are Banks in Russia Behaving in a More Human Way During the Coronavirus Crisis?
With the large share of government banks, the response has been quick and largely in favor of fair and reasonable approaches to help customers in this time of crisis. Michael Ruckman and Alexey Marey discuss the Coronavirus Crisis in Russia and how Banks are responding.
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Surviving & Thriving with Social Responsibility in Financial Literacy
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Development cycles, customer-centric business models, corporate culture and other topics discussed with the local press during a trip to Kyrgyzstan and a workshop with Bai Tushum Bank in Bishkek.
Miroslav Boublik examines three aspects of bank operating models - the organization of operations, the approach to business, and the management model, alongside the specifics of the Russian market.
Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.
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In a recent episode of the Escaping the Drift podcast, host John Gafford sat down with Michael Ruckman, founder and CEO of Centeo, to explore how artificial intelligence is reshaping business—and why organizational transformation must keep pace.
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