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#1. Time For A Second Wave? If Not, Why Are We All Wearing Masks?
Will mass protests in the US bring a second wave of Coronavirus Infections? Michael Ruckman and Stuart Lawson discuss the elements of a good crisis along with some of the interesting things happening as a result of Coronavirus.
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Michael Ruckman, President & CEO of Senteo talks about Customer Contacts, Experiences, and Journeys in this fast moving presentation from the MECS+R Congress in 2021 in Dubai.
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
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In a recent episode of the Escaping the Drift podcast, host John Gafford sat down with Michael Ruckman, founder and CEO of Centeo, to explore how artificial intelligence is reshaping business—and why organizational transformation must keep pace.
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