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#5. Is Organizational Culture is Important for Quality of Relationships?
Examples of relationship-centricity are everywhere, but there is still a lot of room for development. Corporate culture becomes more and more important for companies. Michael Ruckman and Alexey Marey continue their discussion on the Coronavirus Crisis in Russia and how Banks are responding.
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Surviving & Thriving with Social Responsibility in Financial Literacy
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For any banks interested in customer loyalty, don't miss the launch of our new market research to measure the quality of customer contacts in the banking Industry in Russia. The 2020 Customer Experience Culture Index
Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.
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In a recent episode of the Escaping the Drift podcast, host John Gafford sat down with Michael Ruckman, founder and CEO of Centeo, to explore how artificial intelligence is reshaping business—and why organizational transformation must keep pace.
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